Returns or Exchange Policy:
At Prairie Hotel, we want you to be completely satisfied with your online purchase. If you are not satisfied with your order, we are happy to assist you with returns under the following policy:
1. Eligibility for Returns:
- To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
- Returns must be initiated within 30 days of the purchase date.
2. Exclusions:
The following items are not eligible for return:
- Perishable goods, such as food or beverages.
- Personalized or custom-made items.
- Gift cards.
3. Return Process:
To initiate a return, please contact our customer service team at [reservations@prairiehotel.com.au] within 30 days of receiving your order. Provide your order number and details about the items you wish to return.
Our customer service team will provide you with instructions on how to return the merchandise.
4. Shipping Costs:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
5. Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few business days for the refund to reflect in your account.
6. Exchanges:
If you would like to exchange an item, please contact our customer service team. Exchanges are subject to product availability.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damaged item. We will arrange for a replacement or refund.
8. Contact Information:
For any questions or concerns regarding returns, please contact our customer service team at [reservations@prairiehotel.com] or [1800 331 473].